Door-to-door Cold Chain Delivery

  • Service Introduction

    Direct delivery to individuals or end-customers.

  • Delivery Timeslot

    The following timeslots are for reference only. The delivery time subjects to the actual condition.

    • Timeslot A: 09:00 – 13:00

    • Timeslot B: 13:00 – 17:00

    • Timeslot C: 17:00 – 19:00


    * Remarks: The delivery timeslots are not applicable on Sunday and Public Holidays

  • Service Area

    Hong Kong Island, Kowloon, New Territories and some outlying islands area which includes, Tung Chung, Discovery Bay and Ma Wan:


    •  For certain areas, delivery services are limited and only available inTimeslot B, please refer to the attachment.


    • Door-to-door Cold Chain Delivery is not applicable to warehouses and remote areas. Please contact our Customer Services Hotline for any enquiries.


    * Self-pick Arrangement:
    - Air-conditioned shipment can be picked from SF Express Services Centers or SF Stores.
    - Self-pick service is not applicable to chilled or frozen shipment.
    - Refrigerated Delivery shipment cannot be picked at EF Lockers.

  • Service Rate

    • Please refer to the Standard Rate Card.


    • Customer can purchase the Cold Chain Delivery Carton Box, please refer to above rate card for more details.